Frequently Asked Questions

Participant Frequently Asked Questions

Where is Battery Park?
Historic Battery Park is located at the southern tip of Manhattan. It is accessible by subway, bus and car. See our Directions Page for more detail.

What if it rains or snows on October 18?
The Have A Chance Walk takes place rain or shine, so if it’s raining, put on your galoshes, bring an umbrella and come join us for a great morning of walking.

How long is the Walk?
The walk is 5K, which is approximately 3.1 miles long. The route is flat and primarily on walking paths and city sidewalks, so it’s handicap and stroller accessible.

What is the registration fee?
There is no registration fee. We ask everyone to make a suggested donation of $75. Every participant will receive a t-shirt at the walk.

I participated last year and I’m having problems registering online for the walk?
Contact the Have A Chance Walk Team at info@haveachancewalk.org or 866-526-WALK(9255). We’re happy to help get you registered.

Can I bring my children to the walk?
Of Course! All children 13 years and older must register online. If you are bringing children under the age of 13 years old, you will be asked how many children are you bringing during your registration process.

How do I join a team if I registered myself as an individual?
Contact us at info@haveachancewalk.org or 866-526-WALK(9255). We’ll connect you to your team.

Fundraising Page FAQ's

Answers to questions below will help you customize your fundraising web page.

How do I add paragraph breaks to my welcome message?

To enter paragraph separations please remember that the welcome message needs to be in HTML format. Type <p> and </p> tags around your paragraphs. See example below:

<p> Setting up your online account at Active Giving is the first step to supercharging your fundraising efforts. Based on your experience, we’ve learned it only takes a few simple steps to ensure a successful campaign. </p>

The web address that you provided to me is not working! Why do I get the following message?
Attention! Fundraiser could not be found or fundraising has been ended.

If you have changed your web address from the original that was provided, the “Attention!” message occurs. If it has not been changed and you receive the message, please contact us at clientsupport@activenetwork.com Please include your name, user name, web address, and the issue as this will allow us to help you.

How do I upload a picture to my fundraising page?

1. Please make sure the image is 600 by 600 pixels and saved in either the jpeg or gif format in a easy to find location on your computer
2. Log in to your fundraising page
3. Once logged in, click on the “Customize My Webpage” tab.
4. Click on “Upload Images.” A new window will open to choose image.
5. Click on the “Browse” button to choose your image.
6. Click “Upload.”
7. Once the image is uploaded, scroll down to the bottom of the page and click on “Preview” or Save and Finish.”

How do I add multiple photos to my page?

You can only upload one image to your fundraising page. If you have a photo or imaging-editing program, you may create a collage of pictures. Please save the collage as one .JPEG or .GIF image and upload it to your page.

How do I change my goal amount?

Click on the “Customize My Webpage” tab and scroll down to “Set a Goal” section. Enter desired goal amount in the provided box and click “Save and Finish” at the bottom of the page.

How do I change the layout and design of my fundraising page?

Click the “Change Layout Design” tab. Choose a template and then click “Save and Finish” located at the bottom of the page.

Answers to questions below will help you with sending emails from your fundraising page.

How do I upload my address book to eliminate manually typing my contacts’ email addresses?

Click “Send Emails” and then the “Manage Address Book” tab. Under “To:( Recipient’s Email Address)” simply follow the instructions provided.

Is there a log of which I sent my emails to?

Yes. Click on the “Sent Mail” tab which will allow you to view four important aspects of sending emails: who you have sent emails to, who received them successfully, those that were undeliverable and those that are still pending.

Can templates be created so I don’t have to write a new letter each time I wish to send emails?

Yes. Click the “Send Email” tab then “Create, edit templates.” A new window will open (note: if it does not open a new window, please disable your pop up blocker).
1. Give your template a name to refer back to in the future. Example: My Fundraising Letter.
2. Create a subject, which will be the subject line that donors will see as the email’s subject.
3. Customize a personal message that will be the template to send as emails to your donors.
4. To finish, click” Save template.”
5. To send a test email to yourself, click “Mail Sample.”
6. When emailing donors, select template in the drop down box located under the “ Send Emails” tab.

Why have I not been receiving my email confirmations when people donate on my site?

During our busy season it can take up to 48 hours for you to receive email confirmations. If it has been over 48 hours, please send an email to clientsupport@activenetwork.com. Please include your web address, contact information, and your inquiry.

Answers to questions below will help you view reports and see more information about your donations.

Can I see who has donated and how much they donated?

Yes. Click the “View Reports” tab. If your organization allows you to track offline donations, all online and offline donations you have received will appear. You can choose to sort the list by name, online or offline amount, and date of donation.

Can I download this report?

Yes, at the bottom of the page there is an option to download reports. This will allow you to download the report into a spreadsheet.